Returns & 30-Day Money-Back Guarantee

30-Day Money-Back Guarantee

We want you to feel confident trying QR Pantry. Our 30-day money-back guarantee allows you to open and use one product from your first physical product purchase before deciding if it’s right for you. QR Pantry Pro Lifetime is also covered by the guarantee.

If you’re not satisfied with a physical product, simply contact us within 30 days of receiving your order. For QR Pantry Pro Lifetime, contact us within 30 days of purchase. Use the same email address used to place the order and include your order number in the body of the form, along with a brief explanation of your request.

Where your first order includes multiple packs of labels, you may open and use one product. Any additional packs of labels must remain unopened, unused and in their original condition and packaging to be returned under our change-of-mind policy.

Once we’ve reviewed your submission, we’ll guide you through the process. For a physical product claim, we may ask you to send back the product, including any remaining labels, before your refund is processed.

Return postage is the customer’s responsibility for returns made under this guarantee. Original shipping charges are not refundable.

We recommend using tracked postage, as we cannot process a refund for a return that is not received. Products remain your responsibility until we receive them.

Approved refunds will be issued to your original payment method.

The guarantee applies to qualifying purchases made directly through qrpantry.com and is available for one claim per customer.

To keep things fair for everyone, we may verify claims and decline duplicate, fraudulent or deliberately abusive requests.

This guarantee does not apply to customised or personalised products, other digital products unless stated otherwise, or recurring QR Pantry Pro subscriptions. QR Pantry Pro Lifetime is covered as described below.

This guarantee does not limit your rights under the Australian Consumer Law.

Change-of-Mind Returns

Standard physical products may be returned within 30 days of receiving your order if you change your mind, provided they remain unopened, unused and in their original condition and packaging.

This includes unopened products from second or subsequent purchases, as well as any additional unopened packs of labels from your first order.

To request a return, simply contact us within 30 days of receiving your order and complete the contact form. Use the same email address used to place the order and include your order number in the body of the form, along with a brief explanation of your request.

Once we’ve reviewed your submission and confirmed that the products meet these conditions, we’ll guide you through the return process. Please do not send products back before receiving return instructions from us.

Return postage is the customer’s responsibility for change-of-mind returns. Original shipping charges are not refundable.

We recommend using tracked postage, as we cannot process a refund for a return that is not received. Products remain your responsibility until we receive them.

Once the returned products have been received and inspected, approved refunds will be issued to your original payment method.

Change-of-mind returns do not apply to customised or personalised products, digital products, recurring QR Pantry Pro subscriptions, QR Pantry Pro Lifetime, or physical products that have been opened, used, damaged or removed from their original backing. QR Pantry Pro Lifetime is covered separately by our 30-day money-back guarantee.

This change-of-mind policy does not limit your rights under the Australian Consumer Law.

What’s not covered

Neither policy covers

• Customised, personalised or made-to-order products
• Products purchased from another retailer or marketplace
• Digital products, unless specifically covered by this policy
• Recurring QR Pantry Pro subscriptions, which include a 30-day free trial
• Damage caused by misuse or use outside the product’s intended purpose

The money-back guarantee also doesn’t cover

• A second or later money-back guarantee claim by the same customer
• More than one opened pack from your first purchase
• Opened or used products from second or subsequent purchases

Standard physical products from second or subsequent purchases can still be returned under our change-of-mind policy if they remain unopened, unused and in their original condition and packaging, with the labels still on their backing.

QR Pantry Pro Lifetime is a one-time purchase and is covered by our 30-day money-back guarantee.

QR Pantry Pro

Every recurring QR Pantry Pro subscription begins with a 30-day free trial, giving you time to explore all the Pro features before your first subscription payment.

If Pro isn’t right for you, simply cancel during the free trial and you won’t be charged. Because recurring subscriptions include this trial, they are not covered by our 30-day money-back guarantee or change-of-mind policy.

QR Pantry Pro Lifetime is a one-time purchase and is covered by our 30-day money-back guarantee. If it isn’t right for you, contact us within 30 days of purchase using the email address used for your order and include your order number in the contact form.

Once an approved refund has been processed, your QR Pantry Pro Lifetime access will end. The money-back guarantee is limited to one claim per customer.

Refunds & return postage

Refunds under our 30-day money-back guarantee and change-of-mind policy apply to the purchase price of the returned product only, after any applicable discounts have been allocated as described below.

For physical product returns under both policies, original shipping charges aren’t refundable and return postage is your responsibility.

We recommend using tracked postage so you know your return has arrived safely. We can’t process a refund for a return we don’t receive.

These conditions apply only to our money-back guarantee and change-of-mind returns. They don’t limit your rights under the Australian Consumer Law.

Discounts & gifts with purchase

If a discount applied to multiple products, the discount will be allocated proportionally across those products. Any refund will be based on the amount paid for the returned product after its share of the discount has been applied.

If returning a product means your order no longer meets the requirements of a promotion or offer, the value of the discount may be deducted from your refund.

Any gift received with the purchase must also be returned unopened, unused and in its original condition and packaging if the remaining order no longer meets the requirements of the gift-with-purchase offer. If the gift isn’t returned in that condition, its advertised or reasonable retail value may be deducted from your refund.

These conditions apply only to our money-back guarantee and change-of-mind returns. They don’t limit your rights under the Australian Consumer Law.

How to return your order

For returns under our money-back guarantee or change-of-mind policy, getting started is simple.

1. For physical products, submit our contact form within 30 days of receiving your order. For QR Pantry Pro Lifetime, submit the form within 30 days of purchase.
2. Use the same email address used to place the order and include your order number in the body of the form.
3. Include a brief explanation of your request.
4. We’ll provide return instructions.
5. If a physical product needs to be returned, package it securely and follow the return instructions.

Please allow up to 15 business days for us to review and process your return request. Once an approved return has been received and inspected, any refund will be issued to your original payment method. Your bank or payment provider may take additional time to make the funds available.

The 30-day contact period and these return conditions don’t apply to faulty, damaged or incorrectly supplied products. Please see the section below if something isn’t right with your order.

Faulty, Damaged or Incorrect Products

If something isn’t right, please contact us with your order number and, where possible, photos of the issue.

The 30-day timeframe and return conditions in our other policies do not limit your rights under the Australian Consumer Law. We may need to inspect the product before confirming the appropriate remedy.

Depending on the issue, you may be entitled to a repair, replacement or refund. If the product is confirmed to have a problem, we’ll also reimburse reasonable return postage costs, so please keep your receipt.

Australian Consumer Law

Our 30-day money-back guarantee and change-of-mind policy are additional promises from QR Pantry. They sit alongside, and don’t replace or limit, any rights or remedies available under the Australian Consumer Law.

Australian Consumer Law remedies depend on the nature of the problem and may include a repair, replacement, refund or compensation for reasonably foreseeable loss or damage.

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract with us; and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

Who provides these policies

These policies are provided by Inception Ventures Pty Ltd, trading as QR Pantry, ABN 31 636 135 414, of 81-83 Campbell Street, Surry Hills NSW 2010. You can reach us at contact@qrpantry.com.