How can we help?
A question about the labels, QR Pantry Pro, an order, setup, shipping or returns? Send us a message and we’ll get back to you as soon as we can.
You may find your answer faster in the FAQ.
The FAQ covers the questions we get asked most: the labels, the app, QR Pantry Pro, setup, returns, refunds, shipping and fixing things.
- Using the labels, the app or QR Pantry Pro? Start with the FAQ.
- Returns, refunds, shipping and setup are all covered there.
- Still stuck? Send us a message with the form and we’ll sort it out.
If your question is about an order, please include your order number so we can help faster.
Contact us
Tell us what you need help with and we’ll point you in the right direction.
Thanks, we’ve got your message
What happens when you request data deletion
When you send a message about “Delete my account or some of my data”, here’s what happens next:
- We check whether the email address you provide matches an existing QR Pantry account.
- If it matches, we’ll email you within 48 hours to confirm exactly what you’d like deleted: your entire account, or only some of your data (pantry items, storage boxes or scan history, say) while keeping your account active.
- Once you confirm, we process the deletion and send you a final confirmation email.
What’s retained: where you’ve made a purchase (QR Pantry Pro or physical labels), we keep transaction and order records as required under Australian tax law, generally for 7 years. This is used solely for compliance and isn’t used for any other purpose after deletion.
Questions? Email us directly at contact@qrpantry.com.